BROOS / FAQ
QUESTIONS
How long does delivery take?+
Cairo, Giza and Alexandria: 2–3 business days. Other governorates: 3–5 business days. We call to confirm every order before shipping.
Do you accept Cash on Delivery?+
Yes. Choose Cash on Delivery at checkout and pay in cash when your order arrives — no prepayment needed.
How does InstaPay work?+
Select InstaPay at checkout, transfer the exact total to our InstaPay number shown there, and enter your transaction reference. Your order ships once we confirm the transfer.
Can I exchange my size?+
Yes — your first size exchange is free within 14 days, as long as the item is unworn with tags attached. Message us on WhatsApp with your order number to start.
How do I track my order?+
Go to the Track Order page and enter your order number (starts with BR-) and the phone number you ordered with.
How do I contact support?+
Tap the WhatsApp button anywhere on the site, or message our WhatsApp number directly. We usually reply within a few hours.
Are drops limited?+
Yes. BROOS drops are produced in limited quantities and are not restocked once they sell out.
Still have a question?
ASK ON WHATSAPP